Hello, @DBJ-CA.
I'm here to clarify the effects of deleting transactions in QuickBooks Online.
QBO creates credit memos with the description "Created by QB Online to adjust the balance for deletion" to help ensure that financial records remain accurate when transactions or accounts are deleted. This feature is designed to assist users in maintaining error-free financial records and to provide an extra layer of reliability to their accounting processes.
If they want to delete since they're not showing AR ageing and individual customer profile/account, they can delete it, but take note it will affect the balance of the account depending on where you post your adjustments. Of this, it is advisable to seek advice and guidance from a professional accountant.
Moreover, once you're all set, you can refer to these articles for future reference. These can guide you on how to modify your reports and match your accounts seamlessly:
If you still have further questions about the new update or any QBO-related concerns, you can comment below, and we'll respond to you as soon as possible.
