I can see the urgency of resolving your concern about setting up autopay in QuickBooks Online (QBO), 4860. This way, payments from customers will be processed automatically.

The support you spoke with is correct about the ongoing investigation for autopay features. Please know that our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

On the other hand, since you have already contacted them, you'll be added to the list of affected users and will receive their progress via email. Once resolved, you can refer to this article for complete guidelines for setting up autopay: Set up Autopay for recurring invoices in QuickBooks Online.

I appreciate you for being patient while we work to fix this issue. We know it's causing inconvenience, but please know we're doing everything we can to resolve it as soon as possible. Take care!