Hi there, tom. Allow me to route you to the appropriate support.
To have your issue with undelivered invoices investigated further, I recommend contacting our Customer Support Team. They can also provide you with updates regarding your concern. Here's how you can reach them:
- Log in to your QuickBooks Online (QBO) account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion of your concern, then click Continue.
- Choose a way to connect with us.
Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.
Moreover, I've included an article to help you record customer payments and balance your accounts: Record invoice payments in QuickBooks Online.
I'll always be around to assist you. Simply add a post below if you have other questions about managing your invoices.
