I appreciate you for coming back and considering the suggestions, jayeh.
Can you tell me if you use QBO in regions other than the US? I've seen a similar case reported to us. However, this only applies if you're using QBO AU (Australia). Our engineers are currently addressing this issue. Rest assured we'll fix it as soon as possible. For now, please give us a short call so we can add your company details to the list of affected users.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
- Call us. M-F, 8:30 AM to 6:30 PM, AET.
If you're using QBO US, I still advise contacting our Support Team, as you've already taken the initial troubleshooting steps and encountered the same result. This way. we can investigate why the issue occurred.
Additionally, you can use the links by my colleagues above or explore this one for additional tips on customizing reports in QBO AU: Learn how to get the most out of your financial reports.
Please let me know if you have more concerns about handling QBO reports. I'll be around to provide the information you need.
