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Replying to:
Heide DC
QuickBooks Team

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I appreciate you for giving additional information like this screenshot to resolve the financial management report issue, @jayeh.

We can perform troubleshooting steps when facing display preferences malfunctions might be caused by certain browser-related issues. This problem sometimes occurs with outdated browser versions, cookies, and cache files. Let's work together to resolve this so you can get back to your business.

 

In your case, since the options disappears from a comparison report, we can log in to your QBO account by logging in a private window. This way, it'll allow to begin a fresh start using these keyboard shortcuts by accessing an incognito window on supported browsers:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P
     

Once you have opened the browser window, log in to your QBO account and see if the program will run properly. If it does, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Alternatively, you use other supported browsers to login QBO and generate your financial comparison management report for Profit and Loss and Balance Sheet.

 

Moreover, you can visit this article to know everything to get started about saving your customized reports in QBO: Memorize reports in QuickBooks Online.

 

If you have more questions or concerns about financial management report issue, don't hesitate to reply in the comment section. I'll be around and always here to lend a hand for you. Keep safe.

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