@JulzGaye  RE: Is it possible than even one QB staff member could respond with a truthful, helpful solution, rather than the repeated rhetoric that is obviously devised to simply put customers off and wear them down!?

I don't think that's possible.  I think that, after blaming the browser for whatever is wrong, then they're told to cheerfully say they care and to please submit a suggestion.  Or that Intuit has an open case (that might even apply to your problem, maybe) and that you should "rest assured" that they're working on it day and night and they'll have a solution out ASAP (meaning within five years or so).

Yes, all of us know the new sales forms suck, but to admit they screwed up, which in turn means they'd lose face, is nearly unimaginable to them. Instead, they're probably either trying to convince themselves that all is just fine or they're working on some mild improvements to include some of the lost features, at which point they'll pat each other on the back and declare the issue solved.

Do you ever read Dilbert?  I'm pretty sure it's a comic about Intuit.