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Replying to:
JulzGaye
Level 2

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I absolutely loathe not just the new invoice but that it has been rammed down my throat without an option to choose the layout I prefer. The look is terrible in that the font is too small and yet the lines take up more space than the old invoice and many times bleed over onto a second page. Extra pages mean using more PC storage when saving. It means using more of my customer’s paper and ink when faxed and more of their electronic storage when they save them. The former invoice design had clear concise dividers and was much easier on the eyes. That you can only enter a couple of line items and then have an extra step to keep adding now is ridiculous. That every invoice for my COD customers now says it’s late at the bottom is not appreciated. So, I am having to save each invoice that customers require me to fax and manually edit them down to a single page and remove the overdue notification. I immediately notified QB that I do not want the new layout, I have notified them again every time, a questionnaire for feedback pops up, and let them know every time I have to talk to them about something else on the phone. Every CS rep I have spoken with claims they understand and receive many complaints. I have been given instruction and see instruction listed in this conversation about how to switch back to the old layout. While, it appears to be an option, it should not even be there because it is non-functional. I am disgruntled enough that I have been shopping other accounting management options.

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