Agreed with everyone on this.  It would be so refreshing to hear, "We are sorry you're having this problem.  This is not acceptable and we will work on a software fix to this right away."  

I mean, someone can't put together a meeting to discuss this?

I have been a loyal QuickBooks customer for a long long time, and it's so disappointing to see this very real issue landing on deaf ears.  Workarounds don't help a business, they hinder productivity.