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TKD779
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I'm currently on hold (for the last 1 1/2 hours and counting) after calling support about this missing report.  After going through the usual "fixes" the agent said, basically, that the report was discontinued and the I should upgrade to QB 2024. 

 

So, this brings up several points: 

 

QB knows that they discontinued the report.  Why do they waste 45+ minutes of everyone's time running "fixes" that they know will not fix anything?  Don't the tell their own employees what they are doing and that it will likely lead to complaints?

 

Eventually, they conclude that indeed the report is gone, and that QB 2021 will be unsupported in two months, so you should upgrade to QB 2024.  OK, so that means that QB wants to effectively steal two months of my already paid-for subscription and or a portion of what I paid for as I no longer have the full functionality that I paid for.  Pretty infuriating.  I asked for a refund and, of course, the agent and supervisor become mealy-mouthed.

 

Now at FIVE HOURS AND SIX MINUTES on the phone with four intuit drones.  The net result - the only way to get and keep the report is to upgrade to Enterprise 2024 at what is effectively a 3-1/2 times increase in price with no increase in utility.  

 

SO, THIS WHOLE THING IS ESSENTIALLY AN EXTORSION TO UPGRADE SO INTUIT CAN CHARGE ITS' LOYAL CUSTOMERS MORE MONEY.  And, its taken A HALF-DAY OF MY TIME.

 

OVERALL, DISGRACEFUL WAY TO TREAT CUSTOMERS.

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