The solution from your representative was to MANUALLY SELECT them customer we want to create invoice for. So what should LITERALLY take seconds to accomplish is now going to take 30 minutes to an hour to go through the customers who have an open balance and manually select the customers for whom to generate invoices for - that is assuming you only have about 50 customers with open balances - I feel sorry for anyone with a large customer base. THIS IS A JOKE - Obviously no one in QUICKBOOKS actually does accounting - they are reading from scripts and answering the same things over and over again without understanding what the issue is and how it affects their customers. The bots here and on the phone have no idea how to help -  if they actually did the account procedure they would understand the problem.