I can see that you did everything you could to show the missing service date, @pno2nr. I'm here to provide additional troubleshooting steps to help you get back to working order.
To start, may I know the QuickBooks Online (QBO) version you're using? Also, do you experience this when using a new invoice layout? I appreciate you providing additional details about this so I can further check what causes the issue.
In the meantime, you can perform these troubleshooting steps to see the service date column. Here's how:
- Go to the Gear icon and select Custom Form styles.
- Next, locate the invoice template you use and select Edit.
- Proceed to the Content tab.
- Then, select the table where the service date is located.
- In the lower left part of the page click the Show more activity options.
- From there, check the Collapse activity rows box.
- When finished, click Done.
Refresh the QBO page. Then, create an invoice again and check if you can now see the Service date in the line item.
On the other hand, you may want to switch to the old invoice layout if this happens when you're in the new one.
However, if the issue persists, I recommend reaching out to our phone support team to further investigate the issue. You can also request a screen-sharing session so they can check your setup.
Moreover, if you have a customer who you invoice regularly with the same product or services, you can easily make it a recurring transaction. For detailed instructions, read this article: Create recurring transactions in QuickBooks Online.
If you encounter trouble when accessing your other sales forms, please don't hesitate to leave a reply below. I'm always here in the Community to provide prompt assistance. Have a good one.
