ShaniamarieC - aren't you a part of the customer care team.  Why should a customer have to reach out to someone within your team.  Why does everyone one within QB put the burden of getting to the bottom of this on a customer instead of internally figuring this out.  It is not our job to fix your problems!  We pay to have a product that works, and it clearly is not able to perform what should be a very simple and basic account process of creating statements.  Stop making suggestions that only waste our time and get this in the hands of someone that can actually fix it!