Thanks for getting back here at the Community, @je88icava.
I understand how important it is to create accurate and reliable customer statements for your business. It can be frustrating to encounter difficulties while trying to provide your customers with a clear and concise summary of their accounts in QuickBooks Desktop (QBDT). Please know that you're not alone in this, and I'm here to support you every step of the way.
Therefore, I suggest reaching out to our Customer Care Team so that they can assign a dedicated representative to assist you with the process. Our team can investigate if there are any compatibility issues between the program and your operating system. I'm more than happy to provide you with the necessary steps to get you started:
- Open QuickBooks. Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us. Furnish a brief description of your issue, then select Continue.
- Sign in to your Intuit account then select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
5. We'll email you a single-use code. Enter your code and select Continue.
- If you have multiple accounts, select the desired one and click Continue.
6. Choose to chat with us or Have us call you.
For a more detailed steps, you can visit: Verify and Rebuild Data in QuickBooks Desktop.
I've also included resources about working on sending statement summaries of your customer's account also, to help you track your customer transactions in QBDT:
Thank you for your patience as we work on resolving your issue. If you have any further questions about how to handle your customer statement in QuickBooks Desktop, please don't hesitate to reach out to us. I'm always available to provide additional assistance. Have a great rest of your week!
