Hi, Alex.
As my colleague mentioned above, the feature to send automatic invoice reminders to a specific customer is currently unavailable. I acknowledge that having this option would make it easier for you to send your invoice reminders to those customers who don't want to pay their invoices on time. However, our developers are constantly working to make QuickBooks Online better for our users.
With this, I recommend sending this feature as feedback to our Product Development team. Doing so will enable us to comprehend what features business owners demand to use the product conveniently. To send your input, here's how:
- Go to the Gear icon.
- Select Feedback.
- Enter a brief description of your product suggestion.
- Click Next to submit.
In the meantime, you may consider sending them manually to your customer.
On the other hand, if you've already performed the steps provided by my colleague above and still can't see the Send Reminder option, you can check this option again by opening your account through an incognito or private browser. Here are the shortcut keys for easier access:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If that works, you may clear your browser's cache to start afresh. Also, you can utilize other supported browsers and devices to use QuickBooks smoothly.
Moreover, you can start recording your customers’ payments once they’ve decided to pay their invoices to keep your records balanced and accurate.
You're always welcome to comment back if you have any other questions about invoices. We're always here to help you if you needed.
