I'm here to help you overcome this roadblock regarding your payment terms not auto-populating in invoices, JenPNJ.
First, ensure that you have the correct due date on your customer invoices. After doing so, and it's not automatically populating, we need to check your setup in QuickBooks (QB). For security purposes, I recommend contacting our Customer Support Team, as they have the appropriate tools to investigate your account, identify the root cause of this issue, and provide you with a solution. Below is how you can contact them:
- Open QB and go to Help.
- Select QuickBooks Desktop Help/ Contact Us.
- Hit Contact Us. Then, give a brief description of your issue.
- Click Continue and sign in to your Intuit account. Tap Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and hit Continue.
- Choose to chat with us or Have us call you.
You can check our support hours here.
Lastly, I'll add this article to help you manage invoice payments: Take and process payments in QuickBooks Desktop.
Tap the reply button if you have more questions about payment terms or managing invoices. My colleagues and I will be here to help you out.
