Hello there, Christine. Let me outline some troubleshooting steps so you can resume uploading receipts using the QuickBooks Online (QBO) mobile app.
Please know that the snap receipt feature is still available in the QBO mobile app. If you're unable to access it, let's perform some troubleshooting steps to clear the corrupted cache that causes misbehavior in the program.
Here's how:
- Change the Wifi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear app data. To do this:
- Open your device Settings.
- Select apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
Alternatively, you can use a supported mobile browser to upload receipts from your Google Drive.
If the issue persists, I recommend reaching out to our customer support team so they can raise an investigation if necessary.
When your bills and receipts are in QBO, follow this article to review and categorize them into the correct accounts: Categorize online bank transactions in QuickBooks Online.
Keep in touch if you need further help uploading your receipts in the QBO mobile app. We'll be more than glad to offer assistance. Stay safe.
