This isn't the kind of experience we want you to have in using the QuickBooks Mobile app, @Nuty911.
Before anything else, I’d like to know more about what operating system (OS) you’re using to provide appropriate steps that address your concerns.
If you're an iOS user, we've received similar cases or reports about the issue. I recommend contacting our support so they can add you to the affected user list. Please refer to the steps below to get in touch with them by logging into your browser:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Make sure to check our operating hours so that you can reach out to us at your convenience. To find alternative ways to contact us, please refer to the following article: QuickBooks Online Support.
For Android users, we can take certain steps to eliminate common problems that may arise while using the application. To begin with, we can clear the app data to refresh it and eliminate any errors that could cause the issues mentioned above. Here's how:
- Select the menu at the top right and choose Settings.
- Then select Refresh Data and choose Yes.
I've also included an article to give you a general idea of what the app can achieve. You can easily explore the software in this way: QuickBooks Online app overview.
Please leave a comment in this thread to ensure everything is being taken care of. I'm more than willing to help. Take care always.
