Thank you for posting here in the community and bringing this matter to our attention, @LVR68. I wouldn't want you to go through this kind of event.
We've received similar cases or reports about the issue. I recommend contacting our support so they can add you to the affected users. Please be assured that our software engineers are working diligently to provide a resolution, and we'll keep you updated via email.
Here's how:
- Sign in to your QuickBooks Online company.
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
For now, you can access your account using a private browser. This doesn't save your site data and visited pages. You can press the following keys to access this mode:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
If you're able to change your team member's email address, let's go back to your regular browser and clear the cache to delete the junk files. If the same thing happens, we can use other supported browsers in the meantime, so you can get to your tasks.
In addition, I've added an article that'll help you personalize the appearance and layout of sales forms so you can add the info that matters most to your business: Customize Invoices, Estimates, and Sales Receipts.
Please keep us posted if you have other questions or concerns about managing payment methods on sales receipts, don't hesitate to reply below. I'll be happy to help you out. Have a great day!
