Hello there, Bailey. I appreciate you joining the thread and sharing some details on what's happening on your end.

Before anything else, if you are experiencing any error messages, could you please provide us with more information or attach a screenshot so we can investigate further?

For now, you can try accessing your account in a different browser. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the issue persists, it is best to contact our QuickBooks Online Support Team. It allows them to look further into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Check this link for a guide in running, customizing, and saving reports: Run reports in QuickBooks Online.

I would also appreciate hearing any updates after you have completed the steps, as I want to make sure this resolves your concern. Please do not hesitate to contact us again. Have a fantastic day!