I appreciate your efforts in trying all the suggested solutions in the Community, @colbyshelton. I want to assure you that your concerns are being taken seriously.
We've received similar cases about this issue. I suggest that you get in touch with our support team to be added to the list of affected users and receive updates via email.
To contact our support team, here's how:
- Log in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how would you like to contact with QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
As we work to resolve this issue, we will keep you updated on our progress. We appreciate your patience and understanding as we strive to optimize your experience with QuickBooks Online.
I've also included detailed resources about working with invoices which may come in handy moving forward:
If you have any questions or concerns regarding QuickBooks Online, please do not hesitate to contact us at any time. We are always available to assist you.
