Thank you for sharing updates when trying to resolve the issue, @KC-75.
Rest assured, I am committed to ensuring you can fully utilize the receipt snap feature on your QuickBooks Online mobile app.
To enable this feature, log out of QuickBooks, then log back in and make sure you're signed in as Master Admin or Company Admin. This will allow you to access the receipt snap feature.
If the feature is still not available after this , I recommend reaching out to our QuickBooks Online Care Team for further assistance. They can investigate any recurring issues and provide tailored support.
- Click the Help (?) icon.
- Select Help and Support.
- Hit Contact Us.
- Enter a short description of your concern and click Continue.
- Choose a way to connect to us.
While we address this, consider emailing your expense receipts and bills for easy integration into QuickBooks Online as a workaround. Simply forward them to a custom email address that you can create for this purpose.
To set up a custom email address, here's how:
- Go to Bookkeeping then Transactions select Receipts
- Select Forward from email.
- In the Enter email address field, create a customized email address. It will have @qbodocs.com at the end.
- When you're ready, select Next.
- Confirm that it's accurate and then select Looks Good.
- Select Done.
Once set up, you can forward images of receipts and bills directly to QuickBooks for processing.
I'll show you how:
- Take a picture of your bill or receipt on your mobile device.
- Make sure each image or file contains only one receipt.
- Email the image to your custom email address @qbodocs.com. It may take a few minutes to send.
QuickBooks will automatically extract relevant information from the image, such as dates, amounts, vendors, and the last four digits of the credit card.
You can also read this article for the complete details: Email receipts and bills to QuickBooks Online.
For future reference, I've added these links to help you perform future tasks in QuickBooks:
Don't hesitate to visit and post questions if you need anything else when recording business transactions in the QuickBooks Online mobile app. The Community is always here to offer our help again when you need it.
