I'd be happy to help with your concern, jaggadakku.
Firstly, it's important to know that if a payment fails, you will receive a notification in your dashboard and an email will be sent to you to notify you of the failed payment.
However, if you don't receive an email, please check your Spam or Junk folders. If the email is found in either of these folders, move it to your Inbox.
Also, please add the following email addresses to your contact list to ensure that you receive all our emails in your inbox:
- BusinessServices@intuit.com
- Payments@intuit.com
- Notification@email.merchantcenter.intuit.com
- PaymentNotification@email.paymentsolutions.intuit.com
- ReplyTo@QBDT.intuit.com
- do_not_reply@intuit.com
- quickbooks@notification.intuit.com
By sending an email to any of these addresses, your internet service or domain provider will recognize it as a friendly contact.
Additionally, reach out to your IT contact or domain provider for help, which may involve temporarily turning off Sender ID filtering.
Furthermore, if you want to check why your customers didn't receive notifications that their payment failed, you can contact our Merchant Support team to help you further with this. Here's how to contact them:
- Sign in to your QuickBooks Online company and select Help (?).
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us either Ask the community to get help from businesses like yours or Start a chat with us.
If there is an issue with a payment, it won't show up in a daily deposit. Instead, you'll be receiving an email from Intuit notifying you of the issue. If you don't see any messages from us, please check your email settings to ensure that you have not accidentally marked our messages as spam or blocked them.
For more details and information, you can visit this article: Can't receive email from QuickBooks Payments
Moreover, you can send reminders automatically to customers about invoice due dates.
Don't hesitate to reach out to us if you have further questions about failed payments in QBO. I'll be of help. Best regards.
