I have also called more than 5 times for a more than $3K deposit being held for more than 2 weeks now. The only answer I get from everyone is "I will escalate this issue", time and time again, and that I will receive a call back within 2-3 business days. Here we are business day #11 and NO ONE has called me back. And this thread is clearly written by a robot that only gives the general "contact us" info. 

I have officially voided every pending invoice totalling over $12K and have gone back to paper invoicing and direct transfer requests. I will NEVER use quickbooks unless I get some straight answers, and this hold is resolved.