Thanks for joining in this thread, @jaggadakku.
Currently, we're unable to inform merchants about customers' failed payments. However, notifications are sent to the senders to indicate that their payment wasn't successful.
I understand the significance of this feature for you as a business owner. Please be assured that we value customer feedback to enhance your QuickBooks Online (QBO) experience. With that in mind, I'll assist you in sharing your valuable input with our software engineers so they can evaluate your suggestion and potentially integrate it into our future product updates.
Here's how:
- Go to the Gear icon.
- Select Feedback.
- Click Next.
Moreover, you can automatically send reminders to customers about invoice due dates.
Feel free to reach out to us if you have other questions about receiving payments. We're only a few clicks away to assist you. Stay safe, and have a good one.
