Thank you for joining the thread, gennieosg.
I know that deleting the text on your customized invoice template is crucial as it may confuse your customers about the credit card charge fees you're no longer using. However, since you've done all the troubleshooting.
I recommend reaching out to our support team to understand why the text still appearing despite creating a new invoice template.
Here are the steps you need to contact our support:
- Sign in to your QuickBooks Online Company.
- Select Help (?).
- Select:
- Start a chat with a support expert.
- Get a call back from the next available expert.
- Ask the community to get help from businesses like yours.
For customizing your templates, you can check this article that I've attached:
Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you still have questions about customizing templates, you can always rely on the thread or create a new post. Have a great day and take care.
