Hi! 

Unfortunately, sharing issues here has proven relatively ineffective in the past. It would be inappropriate for nearly any issue pertaining to my account as it would include necessary personal info to diagnose. 

Furthermore, contacting our QuickBooks live support is precisely the problem I'm speaking about. I've never gotten someone on the phone immediately, never been able to follow up over email, and never seen a resolved ticket. I'm intimately familiar with the support workflow and am supremely disappointed. They absolutely don't have the tools to resolve my issue, especially not without follow-up. 

Frankly speaking, what did that reconciliation tip have to do with literally anything I asked about? Is that just a random tip you wanted to throw in there for fun? 

Thanks.