It isn't the experience we want you to have, @Paintess.
Before anything else, we would like to ask if you've already tried customizing the report and applying the correct filters to reflect accurate data. If you haven't tried modifying the report, you can visit this page to learn more about the process: Customize reports in QuickBooks Online.
If the issue persists after customizing the report, it's best to contact our Customer Care Team so they can gather more details, access your QuickBooks Online (QBO) company in a secure environment, and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For support availability, please see this article: QuickBooks Online Support.
Moreover, here are some articles to help you create personalize sales forms and keep your report settings for future use:
Know we value your time reaching out here in the Community space. If you need help managing invoices or running reports with specific details, please don't hesitate to visit us again so we can provide the information you need to address your situation. Keep safe.
