I understand the inconvenience this has caused you, @SophiaGTP. This isn't the experience we want you to have.
Allow me to route you to our support. Since you're still having problems despite following the steps above, I recommend contacting our QuickBooks Online (QBO) support since they have the necessary tools and the capability to help you further.
Here's how:
- In your QBO account, select Help (?).
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern. Then click Continue.
- You may choose Callback, Appointment, or Chat as your way to connect with us.
- Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number.
- Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Ch
I can also see based on your screenshot that you're sending statements to your customer. This is why the previous balance of your last invoice was included in the latest transaction. I'd recommend sending a separate invoice so that it will post the actual due of the sale.
Moreover, I've included a detailed resource about emailing sales forms that may come in handy moving forward: Email sales forms.
If there's anything else you'd like to do regarding your invoices, let me know the details. Just reply here and I'll ensure your needs are taken care of. See you soon.
