I understand that it can be challenging when you're unable to search for customers via the address in your QuickBooks mobile app, SophiaGTP. I'm here to ensure we're doing our best to solve this issue.
QuickBooks Online mobile app sometimes fills too much cache, causing malfunctions in some features or slowing down the app. To ensure the app runs efficiently with your phone, we'll need to troubleshoot it.
Here's how:
- Log out of the app and ensure it is updated to avoid interruptions.
- Refresh the app using the Refresh Data option from the Help menu to download updates or apply recent changes.
- If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve any unexpected behavior. Also, make sure to download any updated security settings.
You can also check this article for more detailed information: See your latest data in the QuickBooks Online app.
Additionally, I'd recommend getting in touch with our QuickBooks Online Support team just in case the issue persists so they can create a ticket for further investigation.
I'd also suggest checking this article to guide you in enumerating the features supported by each device: Compare mobile app features.
Please feel free to post here again if you have any other concerns with searching for customers. I'm always here to provide further assistance. Have a great day!
