Hello there, ghm. Please know that this is not the experience we want you to have while utilizing the service.
As mentioned above, asking for an IT professional's help is the best way to approach this until the investigation is resolved.
After contacting our support team and adding you to the list of affected users, you will receive email updates while our engineers work to fix the problem. We appreciate your patience during this time.
In the meantime, you can use this as a workaround.
Here's how:
- Go to the Gear icon.
- Under All lists, choose Tags.
- Search the tag name.
I've also added this article: What are tags and why should I use them? It helps find out how tags and groups can give you better insights from QuickBooks Online.
I appreciate your patience and understanding regarding this matter. Feel free to post here in the Community if you have other questions. Stay safe!
