Done all that. Didn't work. Finally talked to customer service. Which was a joke. She kept repeating my problem back to me, put me on hold, then repeated the problem and put me on hold. This went on for 10 minutes. Told me I need to delete the current estimate I was working on and create a new one. Really!!! I do a LOT of estimates and some are 2 pages or more, and if this happens again, I'm just supposed to delete it and start over?? That was what she told me to do.