Thank you for getting back to us, @thebehive
It is important to first check whether you have already carried out the basic troubleshooting steps that my colleague, AlverMarkT provided.
The steps may help resolve the issue you are experiencing. If you have already gone through these steps and still require help, please do not hesitate to contact us and we will be happy to assist you further.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
After sorting this out, you can now record your customer's payments.
If you have any further questions, please don't hesitate to reply to this post. I'm always here to help.
