Thank you for getting back to us, and I appreciate the screenshot you've provided, carl. Let me point you in the right direction of support.
In QuickBooks, a negative payroll liability balance indicates that a credit/refund hasn't been recorded in the program. In this case, I suggest contacting our Customer Support Team. They have the resources to thoroughly investigate this issue through screen sharing while ensuring your information remains protected.
Here's how:
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To ensure timely access to support, review their support hours.
Additionally, you can refer to this guide to learn how to run, print, and personalize payroll data: Customize Report in QuickBooks Online Payroll.
If you have any questions regarding payroll management, comment below. Take care always!
