I appreciate the additional context surrounding the challenge you face with updating an account type in QuickBooks Online (QBO), Kirkwood. Rest assured that I'll help you with this.
Sometimes, an inactive account can prevent you from changing the account details, which can be easily overlooked. In such a case, I suggest you review and check if you have a subaccount that you may have missed.
To check for an inactive account, here's what you can do:
- Go to Chart of accounts and select the mini setting icon.
- Select the Include inactive box.
Then, you can proceed to make that account active by clicking the Make active option in the Action column. Once done, you can proceed to edit the account, remove the checkmark, to no longer making them a subaccount of the parent account. Then, hit Save and Close.
However, if you have checked, and the account is active, let's run some basic troubleshooting steps to isolate the problem. We can start by accessing QuickBooks Online in a private browser. This usually resolves any browser-related issues.
Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to change the account type via the private browser, let's go back to your regular browser and clear its cache.
If the problem persists, I'd suggest reaching out to our QuickBooks Online Support. Agents have the necessary tools, like screen-sharing to get you back up and running.
I'm also adding these articles for additional resources:
Keep me posted on how everything goes in the comment. I'll be happy to answer if you have any follow-up questions. Have a good one.
