Hey there, @Maggie41. 

Thanks for joining in on this thread. 

Since you're having issues with this same problem, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Tap the Contact Us button/hyperlink. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care!