Hello, @jwrjfoster.
I understand the importance of successfully sending customers invoices in QuickBooks Online (QBO).
If an email bounces or fails to be delivered, it may be due to an incorrect email address or a temporary issue with the recipient's email server. It's crucial to ensure that the correct email address is associated with each of your customer accounts to ensure they receive their invoices promptly and pay on time. To address this, I recommend verifying and editing customer email addresses as follows:
- Go to Customers & leads, then Customers.
- Select the customer who didn’t receive the invoice.
- Select Edit.
- Check the email address and edit it if needed.
- Resend the invoice.
Moreover, If the email address is correct but you're still having issues sending it, I recommend troubleshooting your browser. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different supported browser.
I've also included a couple of detailed resources about how to run basic reports also how to get the most out of your financial reports in QuickBooks Online:
If you have further questions about emailed invoices, you can comment below, and we'll respond to you as soon as possible.
