I understand how hard it must be for you, @VincentOH.
I truly appreciate you taking the time to express your concern about not being able to see an option to modify the Customer/Project and how it doesn't update the report in QuickBooks Online (QBO). For now, it is best to contact our support team again to further check what's causing this by accessing your account in a secure environment and determining possible solutions to your concerns.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
I'll also add this article to help you customize and get the most out of your financial reports: Customize reports in QBO.
Please keep me posted on how it goes. I want to make sure you're all set. In case you still need further assistance, don't hesitate to post again. I'd be glad to help you more, @VincentOH.
