Yes, it is. There has got to be a better way. I just wasted 2 hours of my life I won't get back simply trying to report fraud and cancel the debit card that comes with the QuickBooks Checking account. It should have been a simple phone call but they wouldn't just cancel the card. The guy kept telling me he was going to cancel and reissue. I didn't want a new card. I don't use this one and won't use a new one. I don't want another potential avenue for fraud. I just wanted it canceled. It was a nightmare of a phone call.