Hello there, pshirkey.
Let me add some troubleshooting steps to prevent QuickBooks from adding vendor credit automatically in payments.
Corrupted cache files usually cause unexpected behavior when working with the software on carrying out different business tasks. Hence, I recommend utilizing a private browser since vendor credit automatically applies after turning off the feature. This will help isolate browser-related issues.
You can proceed to these keyboard shortcuts depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once it doesn't automatically apply for the vendor credit, switch back to your regular browser and clear its cache. The system's supported browser also ensures the best and most secure experience.
However, if the issue persists, you can contact our support for further assistance. All the necessary tools are available with them to assist you with your concerns.
Moreover, you might want to review these resources for guidance on managing your bills and bill payments:
Feel free to get back to us in this thread if you have additional questions regarding vendor credits or other related concerns in QuickBooks Online. We're always around to help.
