We appreciate you getting back here in the thread, @TH76. We'll share details to help you get through this and improve your QuickBooks Online (QBO) experience.
Please be aware that the QBO mobile app and the browser version have different interface or view designs. That said, what the previous representative's steps provided can only be performed using the mobile app, and some options won't be available if you're using the web version of the program.
If you want to stick to using your laptop device, you can follow the troubleshooting method provided by our colleague, @Rasa-LilaM. This way, you can clear your cache and cookies and rule out the possibility of having a problem with your browser.
Moreover, we're providing these handy articles to know more about what features available in the mobile version, and help you manage your billing subscriptions:
It's always our pleasure to help you again if you have other questions or need assistance managing transactions inside QuickBooks, @TH76. Feel free to drop by anytime so we can respond right away. Have a good one.
