I appreciate you getting back and providing clarification about your concern, @Florida5500.
When the sales order is converted to an invoice, you'll have the choice to Create invoice for all sales order(s) or Create invoice for selected items.
If you select the Create invoice for all sales order(s), the system will automatically convert all items and close the entire sales order. As a result, these sales orders will no longer appear in the Open Sales Order report. Therefore, be sure to use the Create invoice for selected items option, as a new window will appear in which you can modify the number of invoices to be fulfilled.
However, if the issue persists, I suggest utilizing the Verify and Rebuild tool. This helps find the most common issues in a company file. Let me show you how.
To Verify:
- Go to the Window menu and select Close All.
- Then, go to the File menu.
- Select Utilities.
- Click Verify Data.
To Rebuild:
- Go to the File menu.
- Select Utilities.
- Click Rebuild Data.
You can also check this link for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
In addition, I'll include these articles to assist you in effectively receiving and recording payments from your customers:
If you have any additional questions about your sales orders, I'm here to help you 24/7. Take care and stay safe.
