I appreciate you for joining the Community, @Florida5500 

To address the issue, we recommend reaching out again to our customer support team.

Here's how:
 

1. Open QuickBooks.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "QuickBooks Desktop Enterprise Open Sales Order by Customer report " in the field, then choose a way to connect with us.

Additionally, you can also use these articles to help you manage you QuickBooks Desktop reports:
 

• Customize reports in QuickBooks Desktop
• Create, access and modify memorized reports
   

While we're trying to find a solution, don't hesitate to ask me any questions concerning your sales orders. I'm here to help you 24/7. Thank you for your patience.