I understand that you are having trouble with emailing your invoices. Let me help you troubleshoot the issue, tnpmommy.
Firstly, you can ask your customers to check their junk mail and spam folders. In case the email is still not found, you can try clearing and then re-entering your email address.
- Go to Settings, then select Account and settings.
- Go to the Company section, then select Edit in Contact info.
- Clear the Company email field and enter the desired address as is, even if it appears correct. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter).
- Select Save, then Done.
- Send yourself a test transaction.
- If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).
In addition, you can also ask an IT expert to help you with the fix. The IT expert needs to add the QuickBooks Online (QBO) mail server host names and IP addresses to your outgoing mail servers allowlist. This is so your QuickBooks emails aren't mistakenly marked as spam.
If you're still experiencing the same issue despite trying all troubleshooting steps, I recommend getting in touch with our QuickBooks Online Support. They will be able to provide you with more specific and in-depth assistance in resolving the issue.
Furthermore, to pinpoint the issue, could you please share a screenshot on your end or let me know if you received a specific error message while emailing your invoice? Your response would be of great help so that we can provide you with the most accurate resolution to your concern.
You can also check out this article for more information about bounced emails in QBO: Troubleshoot if customers aren't receiving emails from QuickBooks Online
If you want to learn how to email your expense receipts and bills to get them into QBO, you can visit this resource: Email receipts and bills to QuickBooks Online
Keep us informed if you have any further updates regarding undelivered invoices in QBO. We'll do our best to assist you. Take care.
