You are correct!

Work-around fix as follows:

Contractor, edit, temporary change ss#, save, back to edit again, change back ss#, change email, save, done!! It's a silly work around, but simple quick and easy for sure.

Wake up qbo, wake up!!! Turn your answer robots off and get your butt to work. You should have this bug fixed already. Your customer community loses faith in you when you don't care to fix these small simple things. A software programmer could have this permanently fixed in just a few minutes. It's a small problem, but as we all know alot of unresolved small problems add up to one big problem. You can do it! We're counting on you, the humans behind the seen, not these bots.