Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible @Darrell. I understand the importance of a smoothly functioning QuickBooks Online (QBO). I'll be happy to assist you.
If you already performed the troubleshooting step above and still the issue persists, I recommend contacting our Customer Support Team. They will be able to investigate the matter further and create an investigation ticket if other users are experiencing the same issue. Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
- Ask the community to get help from businesses like yours
Please make sure to review their Support hours to know when agents are available.
Furthermore, here are some articles you can check to use for your future work:
Please leave a reply if you have other concerns and clarification with shipping from invoices/customers in QuickBooks Online. The Community is here to help. Keeps Safe!
