Thank you for bringing this to our attention, Mar359.
I'll be happy to assist you with turning off the tip feature on your invoices in QuickBooks Online (QBO).
Here's how:
- Go to the Gear icon ⚙, then choose Account and settings.
- Click Sales.
- In Sales form content, press Edit ✎.
- Turn Accept tips off.
- Click Save, then Done.
However, if the issue persists, we can try to log in with your QBO account using a private browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the tipping line is off when using a private browser, I'd recommend clearing your browser's cache.
If none of these steps works for you, I'd suggest contacting our support team to solve this issue promptly.
Additionally, I've added an article as a reference if you need to personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to give us an update or reply to this thread if you need more assistance with your invoices or sales forms. We're always here to assist you.
