Hi there, @dialedin.

It's good to have back here in the Community. I'm here help share some information about recording your customers' transaction as a sale in QuickBooks Online.

To record your transaction as a sale in QuickBooks Online, I'd like to ask some clarifications so I can provide you with the correct resolution. May I know what's the nature of the transaction? Did receive any income from it or you've gained commission of from it?

Please get back to me with more details about this concern so I can walk you through in the right process of recording the sales transaction in QuickBooks.

I'll be keeping an eye out for your response on this. Have a good one.