Thank you for following up on this thread, Sibyl.
Merging numerous accounts every year can be quite time-consuming. Let me connect you to the right support channel that can help keep your accounts organized.
We need to conduct a comprehensive investigation to determine why there are duplicate accounts. This will involve accessing your company and thoroughly reviewing the chart of accounts.
For security reasons, I recommend reaching out to our QuickBooks Online (QBO) Care Team. They can perform a screen-sharing session, allowing them to pinpoint the source of the issue and offer a permanent fix to prevent any future occurrences.
To obtain the contact information:
- In your company, tap the Help icon in the upper right to display the support window.
- Go to the Assistant tab and enter a brief description of your concern in the Type something bar.
- Press the Get help from a human link to see more options.
- In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.
You can take a look at this article to learn more about the best time to get in touch with our support team: QuickBooks Online.
I have compiled a selection of resources that you might find helpful in the future. They cover topics related to organizing your accounts and assigning numbers to them for efficient tracking. Feel free to open each one to gain a deeper insight into the process:
Should you need additional support in navigating QuickBooks Online (QBO) or if you have any further inquiries regarding maintaining the order of your accounts, let me know in the comment section below. I'm here to assist you, Sibyl.
