Hi there, @ARCutters.
We understand the challenge you experienced with the invoice payment terms and your willingness to get this resolved. Let me direct you to the best help possible.
To find a fix to your issue in the invoice terms, we recommend contacting QuickBooks Desktop (QBDT) support. They can pull up your account in a safe environment and help you look for the root cause of the issue. Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account. Select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Select to chat with us or Have us call you.
You may want to check the following articles that will provide you with information about the customer transaction workflow and receiving payment in QuickBooks Desktop:
If you have additional questions about managing invoice payments, click the reply button below. I'll be willing to lend a hand. Keep safe.
