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Replying to:
LollyNino_C
QuickBooks Team

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Greetings! @ovtnvw.

 

Thank you for choosing QuickBooks Desktop as your partner in handling your business activities. We appreciate you for adding an attachment. We are committed to providing you with the necessary resources and guiding you through the steps to help you with your sales tax and manage your QuickBooks Desktop (QBDT)for Mac so you can get back to your business.

 

Based on the information you provided in your post, you'll need to rebuild and verify the data in QuickBooks Desktop to remove the empty or damaged information from the file.

 

To rebuild the data, here's how: 

 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to back up your company file. Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor to move, Rebuild is still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed.

 

To verify the data in QuickBooks, please click this article for the troubleshooting steps: Verify and Rebuild Data in QuickBooks Desktop

 

If the same happens, I recommend contacting our QuickBooks Desktop Chat Support Team. They have additional tools to pull up your account and do a remote session. 

 

Here's how:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. To route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you with a few options. You choose which one is best for you.

 

You can also find our contact details here if you can't access the Help menu. 

 

Also, I've included some of our helpful articles to help you review your payables and troubleshoot some issues or unexpected results you may encounter while managing your sales taxes in QBDT:

 

 

I'll be adding these articles that will help fix common issues when running the Sales Tax Liability report in QuickBooks Desktop:

 

 

Please keep me posted if you have additional sales tax concerns or questions about recording adjustments in QBDT for Mac. I'll be right here to help.

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